Shipping policy
Shipment & delivery
SHIPPING METHODS
K2JapanBCN delivers parcels all over Europe via MBE. According to the current international regulations of commerce, there will be an official invoice inside the parcel, along with the merchandise. The invoice will carry the total amount of the purchased merchandise in the same currency of the original order. Also the invoice will show the amount of each item purchased.
DELIVERY TIME
K2JapanBCN processes orders the day after the order’s placement, or the next available working day. Orders placed from Friday to Sunday will be processed the following Monday.
K2JapanBCN ships all over Europe via MBE. K2JapanBCN cannot be accountable for delays of the shipments due to meteorological conditions, customs inspections and other circumstances that are irrelevant to K2JapanBCN's control.
Delivery for shipments addressed to Spain takes 2-3 working days.
Delivery for shipments addressed to European Union takes 3-4 working days.
SHIPPING COSTS
Shipping costs for each specific geographic area are listed below.
Please note that in case that, for any reason, customer refuses the delivery of the parcel, shipping costs and import duty fees related to the automatic return of the parcel to the sender will be charged to the customer.
This amount will be deducted from the total amount of the order to be refunded.
SPAIN
Shipping cost: 20€
EUROPEAN COUNTRIES
Shipping costs: €35
Countries included: Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Ireland, Latvia, Lithuania, The Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden.
UK
Shipping costs: €35
SHIPMENT TRACKING
When the order will be tendered to the courrier, customers receive an email from MBE providing the tracking number (AWB) related to the order.
To monitor the status of your order, customers may visit MBE official website https://www.mbe.es/ and insert the given AWB number in the specific area “Track Your Shipment”.
SHIPMENT INSURANCE
K2JapanBCN insures each shipment from theft and accidental damages at no extra costs for customers.
Once the parcel reaches the final destination, merchandise is no longer covered by such insurance.
DELIVERY
At delivery time, customer are kindly invited to carefully inspect the parcel before signing and confirming the completed delivery of the same.
In case the customer receives a parcel that has been opened by Customs or by the Carrier for authorized inspections, the parcel will be closed with a guarantee seal by the specific body.
If the parcel appears damaged, or the adhesive tape not intact, customer is kindly invited to sign the delivery of the parcel with the note “Received unchecked”, or to refuse the delivery of the parcel. In case the parcel will not result untouched, customers is kindly invited to open a claim with the local MBE office and promptly contact K2JapanBCN at the e-mail address kkj88bcn@gmail.com. If the parcel is not intact, and the customer signs the delivery without the note “Received unchecked”, delivery will be deemed automatically accepted and consequently K2JapanBCN will not accept any related claim.
FAILED DELIVERY
By placing an order, customers establish a commercial relationship with K2JapanBCN and commit to accept delivery of the parcel related to the order placed. If the parcel cannot be delivered to the given shipping address due to causes ascribable to the absent cooperation of the customer (wrong or incorrect phone number, wrong or incorrect shipping address, absent receiver), or if the customer refuses to collect the parcel, the parcel will be returned to the sender K2JapanBCN in Spain at customer’s expense. The expense includes shipping costs and any duty and tax fees; the amount will be deducted from the total amount of the order to be refunded.